Southpoint Divers Returns and Cancellation Policy

Sale of Retail Merchandise Policy

All retail sales are final. No refunds. Exchanges only if we can still sell the item as new.

General Charter Boat Policy

72 hours. Altering, rescheduling, or canceling before 72 hours of the scheduled check in time is acceptable. Once we are within 72 hours of the scheduled check in time, we obligate everyone to show up, including any considerations due to weather. 

Weather conditions will be determined by Southpoint Divers.

• Captain cancels – FULL REFUND.
• If the customer cancels within 72 hours of the scheduled check in time for any reason including undocumented illness  – NO REFUND.
• Seasickness – NO REFUND.
• Once the boat leaves the dock – NO REFUND.
• No call, No show – NO REFUND.

Instructional Courses Reservation Policy

72 hours. Due to scheduling and availability considerations for our staff, we need at least 72 hours notice of any changes for instructional courses. Once we are within 72 hours of the scheduled class the reservation is non-cancelable, non-transferable, and non-refundable.

50% non-refundable deposit may be required. 

Group Policy

7 days. Groups of 8 or more paying guests receive 20% off the normal price and one (1) dive or group leader may go complimentary. If the group is 16 or more than two (2) dive or group leaders may go complimentary. We offer discounts to groups because they assure us of a larger number of paid spots on the boat. Because of the larger number of spots we reserve for them, we require 7 days notice of any changes or cancellation. If the number drops below 8 paying guests, they may receive a 10% discount and the dive or group leader may go for 50% off. 

50% non-refundable deposit may be required.

Private Charters

7 days. A private charter is done strictly on an availability basis. Prices will fluctuate according to the season. We reserve the entire boat for their use on a half day or full day charter. Because we close the boat for them exclusively.